Chapter 4: Social Media
- Social Media is the collection of software that enables individuals and communities to gather, communicate, share, and in some cases collaborate or play.
- Like technology, social media is changing.
Social Media has five characteristics which are authenticity,transparency,decentralization of authority,speed,and collaboration.
- Some challenges that affect social media are: ethics, legal issues, bias, and attacks and campaigns.
- Several best practices in social media are: listen and monitor, participate don’t dictate, and embrace opportunity.